Return & Refund Policy

This policy explains how cancellations, returns, reprints and refunds work at InkDot Creation. It applies to every service we provide (digital marketing, content and copywriting, creative and graphic design, website design and development, and printing and promotional products) and should be read together with our Terms & Conditions and the written estimate you approved for your project.

Work begins once the advance payment stated in your approved estimate is received. The advance covers planning, reserved production time and the first stage of work. If you cancel before any work has started, we will refund the advance in full. Once work has started, the advance is not refundable, but it is credited towards the work already done.

These are custom services created specifically for you, so completed work cannot be returned. If you cancel part-way through a project, you pay for the work completed up to that point, and any amount paid beyond the value of that work is refunded. Revisions included in your estimate are provided until you approve each stage. Final files, source files and website access are handed over after full payment.

Monthly service fees cover work and time already committed, so fees for a month that has started are not refundable. You may stop a monthly service by telling us in writing before the next billing date, and we will not charge you for later months. Advertising budgets paid to platforms such as Google or Meta are spent on those platforms and cannot be refunded by us. We do not guarantee specific rankings, leads or sales.

Printed and promotional items are made to order, so they cannot be returned or exchanged because you changed your mind, or because of a mistake in a proof you approved (spelling, layout, size or colours). Small colour differences between a screen and the printed result are normal. If your order arrives damaged, or with a production fault that does not match the approved proof, tell us within 3 days of delivery and send clear photos. We will reprint or replace the affected items at no cost, or refund their value if a reprint is not possible.

You can cancel a print order before the proof is approved; we will deduct the design work already done and any materials already bought. Once the proof is approved and production has started, the order cannot be cancelled.

Some costs are paid to third parties on your behalf and cannot be recovered, such as domain names, hosting, stock images, fonts, plugins and licences, advertising credits and courier charges. We tell you about these costs in your estimate. Refunds are also not available for delays caused by late feedback, content or approvals, or for work you have already approved.

Email us at info@inkdotcreation.com or call +91 8431978204 with your name, your project or order details and a short description of the problem. For printed items, please attach photos. We will review your request and reply as quickly as we can, usually within a few business days.

Approved refunds are paid to the original payment method or by bank transfer, usually within 7 to 10 working days after approval. Your bank or payment provider may take additional time to show the amount.

We may update this policy from time to time. The version on this page when you place your order applies to that order. If you have any questions, please contact us before you pay.